>>Satisfaction Guarantee

We appreciate your business, and we are here to do everything we can to make your design project successful and worry-free. Israels Designs for Living, Inc guarantees your complete satisfaction, just as we have done since 1956.

>>Warranty

Most products are covered by a written warranty. See your designer for a copy of any applicable warranty. Your sales receipt is your itemized invoice and your warranty receipt, and must be presented for warranty service. Please keep this invoice in a safe place for future reference on any service issues. Israels Designs for Living, Inc limits its service within one year of the manufacturer's warranty

>>Special Orders

When you place your order, we will give you our best estimate lead time of the special order time, based on the manufacturer's promise date. Promised dates may vary due to changes in supply and demand at the manufacturing level as well as scheduling of freight lines. Please call us if you have questions about your special order.

>>Delivery

We will call you to schedule a delivery date when your merchandise is ready. Your merchandise will be delivered by a careful and courteous delivery crew who will do the job right. For Your Convenience and Safety:
1. Please remove all obstacles from exterior and interior walkways and hallways to avoid any unnecessary accidents.
2. Please provide an area for the delivery crew to wipe their feet. For safety reasons they cannot remove their shoes while in your home.
3. Please have the room clear. The delivery crew cannot disassemble, move, or reassemble your present furniture, including electronics.
If you have chosen to pay at time of delivery (C.O.D.), please verify the amount due when we call to set up your delivery. The delivery crew cannot deliver C.O.D. merchandise without receiving payment. Because of many variables, we are unable to guarantee a specific delivery time to your home; however, we can arrange for the delivery drivers to contact you in a requested time frame before they reach your home.

>>Product Care

Regular care and proper use will greatly enhance the full enjoyment of your new furnishings. We have fabric and wood care products available for sale in our stores, as well as practical information on basic soil prevention and cleaning techniques for all types of furniture. Please ask your designer for any furniture care pamphlets that you may require.

>>Service

We know that unforeseen problems can arise, so if something isn't right, we'll make it right. Simply phone your designer, the store manager, or our service department for prompt attention.

>>Payments & Financing

• Deposit
A minimum 1/3 deposit at the time of sale is required on all purchases.
• Payment Methods Before Delivery
We accept Cash, Check, Master card, VISA, American Express, and Discover for all deposits and payments made up through the day of delivery. (Note: some purchases requiring installation cannot be set up as C.O.D.)
• Payment Methods After Delivery
For your convenience, we offer an Israels Charge Account, which may be opened at the time of purchase.
• Billing Information
Your copy of the sales invoice is your itemized bill. In all areas of accounting, our standard is 100% accuracy, so please call us if you have any question regarding your account.

>>Return Policy

In the event you wish to make changes to your purchase, we will follow these guidelines to be fair to all our customers:
• All Custom-Made Product
(upholstery, window coverings, bedcoverings, broadloom, softgoods, etc.) Orders for custom-made products may be cancelled at no charge within 3 business days of placing your order. After 3 business days, no cancellations, returns, exchanges, or credits will be accepted.
• Cash and Carry
All "take-with" items may be returned in good condition for a full refund within 10 days of purchase. Returns require proof of purchase.
• Items Sold "As-Is"
Items sold "As-Is" are final sales, and will not be accepted for return, credit, exchange, or cancellation.
• All Other Orders
Orders for products that are not custom-made may be cancelled at no charge within 3 business days of placing your order. Orders cancelled after 3 business days are subject to a 20% restocking charge. Items may be returned in good condition within 10 days after delivery, subject to a 20% restocking charge. Returns require proof of purchase. No returns will be accepted beyond 10 days after delivery.
• Refund Methods
Refunds for purchases paid by Bankcard or Charge Account will be credited to the same Bankcard or Charge Account. Refunds for purchases paid by cash or check will be refunded by company check, and require up to 2 weeks for processing. No cash refunds.